Career

Customer Service Officer

Position Level Fresh/Entry Level Requirements Diploma or Bachelor’s Degree in Business, Logistics, Supply Chain, Purchasing, Sourcing, Finance, Accounting or related fields 1–2 years of experience in Customer Service, Purchasing, Logistics, or Supply Chain is preferred (Fresh graduates are welcome to apply) Computer literate with good knowledge of Microsoft Office (Experience with SQL Accounting Software is an added advantage) Good command of English and Bahasa Malaysia. Knowing other languages will be an added advantage. Strong communication, interpersonal, and problem-solving skills Patient, detail-oriented, responsible, and well-organised Able to work independently and manage tasks in a fast-paced environment Knowledge or experience in shipping, logistics, or customs declaration is an advantage Responsibilities Handle and respond to customer enquiries via phone and email professionally Process sales and purchase orders and monitor progress to ensure timely delivery Coordinate with forwarding agents on shipping arrangements and customs clearance Prepare, verify, and maintain logistics and customs documentation Follow up on shipments, order rescheduling, or cancellations based on customer requirements and lead times Maintain strong customer relationships and provide reliable after-sales support Liaise with internal teams, logistics partners, and suppliers to ensure smooth daily operations Assist with administrative and coordination tasks Support ad-hoc or urgent assignments as required by management Qualification Higher Secondary/STPM/"A" Level/Pre-U
Professional Certificate
Diploma/Advanced/Higher/Graduate Diploma
Bachelor's Degree/Post Graduate Diploma/Professional Degree
Job Details
Job Specialization Customer Service Job Location Employment Type Full-Time
Contract Age Range of Candidate - Years of Experience 1 Monthly Salary -
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